Terms of Service

These Terms of Service (the "Terms") govern the rights, obligations, and responsibilities of users with respect to the mobile game "Dear My Frog" (the "Service") provided by YW Lab (the "Company").

These Terms apply to the mobile game "Dear My Frog," provided by the Company. They do not apply to browsing the ywlab.dev website or to Emberhush, a PC game currently in development; terms for Emberhush will be announced separately at launch.

Article 1 (Purpose)

These Terms set forth the conditions and procedures for use of the Service provided by the Company, as well as the rights, obligations, and responsibilities of users and the Company, and other matters necessary for the use of the Service.

Article 2 (Definitions)

1. "Service" means the "Dear My Frog" mobile application and all related additional services.
2. "User" means any person who agrees to these Terms and uses the Service.
3. "Account" means the identifying information of a User who optionally signs in with a Google account to store data in the cloud.
4. "In-Game Currency" means the virtual currency and items used within the Service (Diamonds, Gold, Hearts, Feed, etc.), which cannot be exchanged for cash.
5. "Content" means text created and posted by Users within the Service (wishes, support messages, frog names, etc.).

Article 3 (Posting, Effect, and Amendment of Terms)

1. These Terms take effect upon being posted within the Service or on the Terms page.
2. The Company may amend these Terms within the limits of applicable law, and shall provide notice within the Service no fewer than 7 days before the effective date of any amendment (30 days in advance for amendments unfavorable to Users).
3. Users who do not agree to an amended version of the Terms may discontinue use of the Service and withdraw their account. Continued use of the Service after the effective date of an amendment constitutes acceptance of the amended Terms.

Article 4 (Use of the Service)

1. The Service is provided free of charge; certain content may be purchased through in-app purchases.
2. Internet access may be required to use the Service; any data charges incurred are the User's responsibility.
3. The Company may conduct scheduled or emergency maintenance for stable service delivery and shall notify Users in advance. In urgent situations, notice may be provided after the fact.

Article 5 (Eligibility and Accounts)

1. The Service is available to users aged 13 or older (in compliance with Google Play policy).
2. For users residing in the Republic of Korea, users must be aged 14 or older to register an account and consent to the collection and use of personal information. Users under the age of 14 may not use the account registration or cloud data storage feature (Google Sign-In) of this Service.
3. Account registration is optional; the game may be played without an account, but data may not transfer if the device is changed.
4. Users are responsible for managing their account. Users are solely responsible for any loss arising from unauthorized use or theft of their account.

Article 6 (In-Game Currency)

1. In-Game Currency is a virtual asset usable only within the Service and cannot be exchanged for cash, transferred, or gifted.
2. Diamonds may be obtained through in-app purchases or as rewards for watching ads; Gold, Hearts, and Feed may be obtained through gameplay.
3. Gold rewards may be granted for sending support to other Users' wishes; specific reward amounts and frequency limits are subject to change based on operational needs.
4. If abuse of the support system is detected — including through fake accounts, automation tools, or duplicate support — the relevant rewards will be revoked and account access may be restricted.
5. If you delete your account, any remaining In-Game Currency will expire. If you have unused Diamonds purchased with payment, you may request a refund through the contact in Article 14, and the Company will provide refunds in accordance with applicable laws, including the Content User Protection Guidelines under the Content Industry Promotion Act. Because the Company can no longer check your remaining Diamonds after account deletion, please request a refund before deleting your account. Unused paid Diamonds are deemed to be the remaining Diamonds, up to the quantity received through payment. When the Company receives an account deletion request by email, it will first check whether any paid Diamonds remain and ask whether you wish to receive a refund. Refunds of remaining paid Diamonds upon termination of the Service are governed by Article 11(2). Currency obtained through watching ads or gameplay is not eligible for refund. This paragraph does not limit your statutory rights, including the right of withdrawal under Article 17 of the E-Commerce Act.
6. For content where rewards are determined by probability, such as the in-game spin wheel, the probability of each outcome is disclosed on the "Probability Information" screen in the in-game settings menu pursuant to Article 33 of the Game Industry Promotion Act. Any changes to probabilities will be announced along with a history of prior rates.

Article 7 (In-App Purchases and Refunds)

1. In-app purchases are processed through the Google Play payment system; payment information is handled by Google. The Company does not directly collect or store payment information.
2. Refund Policy:
   • Unused Diamonds may be refunded within 7 days of purchase. Within the period set by Google Play (currently 48 hours after purchase), you can request a refund directly from Google Play; after that, request it through the contact in Article 14 and the Company will issue the refund through Google Play.
   • Diamonds that have already been used are not eligible for refund.
   • Detailed refund procedures follow the Google Play Refund Policy.
   • The right of withdrawal under Article 17 of the E-Commerce Act may be exercised within 7 days of the Diamond purchase date, limited to unused Diamonds. Withdrawal may be restricted once digital content has been fully or partially used.
3. If a minor makes a purchase without the consent of a legal guardian, the legal guardian may request cancellation pursuant to the Civil Act.
4. If purchased Diamonds become unusable due to a fault attributable to the Company (e.g., service failure), the Company will provide direct compensation or a refund.

Article 8 (Advertising)

1. The Service provides rewarded advertising through Google AdMob. Viewing ads is optional; in-game rewards (such as Diamonds via the bug event) are granted only upon full completion of an ad.
2. If a reward is not delivered due to an ad loading failure or network error, please try again shortly or contact us at the address listed in Article 14.
3. The handling of advertising-related information, including the Google Advertising ID (GAID), is governed by the separately published Privacy Policy.
4. Responsibility for ad content lies with the respective advertiser; the Company is not directly liable for disputes arising from advertisements.

Article 9 (User Content)

1. Users may create text content within the Service, including wishes, support messages, and frog names.
2. Copyright in content created by Users belongs to the User. However, Users grant the Company a non-exclusive, royalty-free license to use such content to the extent necessary for service operation (including displaying it to other users, showing it in rankings, and backing it up).
3. Prohibited Content:
   • Profanity, defamation, discrimination, or hate speech
   • Obscene, violent, or graphic content
   • Personal information (real names, phone numbers, addresses, etc.)
   • Advertising, promotional, or spam messages
   • Content that infringes the rights of others, including copyrights or rights of publicity
   • Any content that otherwise violates applicable law or public morality
4. If the Company determines that content created by a User falls under Section 3 of this Article, the Company may delete such content or restrict the User's access without prior notice.
5. Users may report inappropriate content created by other users. The Company will review such reports within 7 business days and take appropriate action (deletion, access restriction, etc.), notifying the reporter of the result. Appeals may be submitted via the contact information in Article 14.
6. Push notifications regarding other users' wishes and support may be disabled in the in-game settings or the device settings.
7. Unlinking a Google account may result in the deletion of cloud-synchronized data. Locally stored data on the same device should be separately deleted through the "Delete Account" procedure in the settings screen.

Article 10 (Prohibited Conduct)

Users must not engage in the following:

1. Using the Service in an abnormal manner, or accessing, modifying, or hacking the system
2. Using automated programs (bots, macros, etc.) for gameplay
3. Circumventing the payment system or currency structure, or obtaining in-game currency through fraudulent means
4. Impersonating, deceiving, or harassing other users
5. Intentionally disrupting the operation of the Service
6. Manipulating the device's time settings to fraudulently obtain in-game rewards (such as dispatch completion times or automatic currency generation)
7. Abusing the support system through fake accounts, automation tools, or duplicate support to manipulate wish rankings or fraudulently obtain rewards
8. Any other conduct that violates applicable law or these Terms

Article 11 (Suspension and Termination of Service)

1. The Company may temporarily suspend the Service in the following circumstances:
   • During system inspection, maintenance, or replacement
   • In the event of communication line failures, natural disasters, war, or other force majeure
   • When normal service delivery is difficult due to excessive usage or similar circumstances
2. If the Company permanently terminates the Service, Users will generally be notified 30 days in advance via in-Service notice or email. Procedures for refunding unused purchased Diamonds at the time of termination will be provided in accordance with applicable law. In the event of unavoidable circumstances — including natural disasters, inability to maintain servers, or serious reasons such as force majeure affecting the Company's representative personally — the notice period may be shortened, provided that the minimum notice period required by applicable law is observed.

Article 12 (Disclaimer of Liability)

1. The Company is not liable for service interruptions caused by force majeure events such as natural disasters, war, or communication failures.
2. The Company is not liable for service disruptions attributable to the User.
3. The Service is provided on an "AS IS" basis, without warranty of fitness for any particular purpose.
4. The Company is not liable in connection with the use of services provided free of charge, except as otherwise required by applicable law.
5. The Company has no obligation to intervene in disputes between Users or between Users and third parties (including advertisers), and is not liable for damages arising therefrom.
6. Article 8(4) and items 1 through 5 of this Article do not apply to damages caused by the intentional misconduct or gross negligence of the Company (including its employees and persons acting on its behalf).

Article 13 (Governing Law and Dispute Resolution)

1. The interpretation of these Terms and any disputes relating thereto shall be governed by the laws of the Republic of Korea.
2. In the event of a dispute arising from the use of the Service, the Company and the User shall endeavor to resolve it through mutual consultation.
3. If no resolution is reached through consultation, either party may bring an action before the competent court under the Civil Procedure Act.
4. Disputes related to game content may be submitted for mediation to the Content Dispute Mediation Committee (opens in new tab) (www.kcdrc.kr). General consumer disputes may be resolved through the Korea Consumer Agency (opens in new tab) (www.kca.go.kr) or the consumer dispute mediation committee of the User's jurisdiction.

Article 14 (Business Information and Contact)

① Business information required under Article 13 of the E-Commerce Act — including the company name, representative, business registration number, business address, and mail-order business registration number — is available on the Google Play Store page and within the game settings menu under "Business Information."

② For inquiries regarding the Service or these Terms, please contact us at:

• Email: soonhak@ywlab.dev
• Response time: Within 7 business days